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+61 407 889 987

© Isabella Villani 

    Australia

Develop your staff and shift your organsiation from good to great CX with Isabella's training and workshops.

Training your people is an essential part of delivering great CX.  Ideally, you want your staff to recognise customers' problems, offer best-practice solutions, and even detect problem areas in advance. 

Isabella and her team can tailor training programs and workshops to meet the needs of your organisation and its people. The training programs and workshops consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. The programs bring the Good to Great CX ‘how-to’ guide to life, leveraging industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.

Training & Workshop Programs

Customer Journey Mapping

01/

Delivering Customer Experience in a Cost Effective Manner

05/

Communication Skills

09/

Managing Customers Effectively

02/

Using Data to Drive Operational Efficiency and Best Practice

06/

Call Control Techniques: The Overall Picture

10/

Leading High Performance Teams

03/

NPS: Beyond Scoring to Innovation & Best Practice

07/

Diversity

11/

Customer Experience Fundamentals for Leaders

04/

Customer Experience Training Programs for Front Line Staff

08/

Promoting Self-Service Channels

12/