Customer Experience Leadership Training
Understand processes and systems to deliver more focused services to customers and stakeholders.
What client questions will it answer?
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What role do i play?
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What are customer expectations today?
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Where to go from here
Who will benefit from it?
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Leaders
Topics
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Setting the scene
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Summary and Reflection
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Process Mapping
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Customer Journey Mapping
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Success Measures
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Going from good to great CX
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CX strategy
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Vision and leadership
Learning outcomes
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Understanding the importance of customer experience
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Using metrics to enable insights into action
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Applying CX tools to provide a personalised, seamless, consistent and effortless customer experience.
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