Customer Experience Leadership Training 

Understand processes and systems to deliver more focused services to customers and stakeholders.

 

What client questions will it answer?

  • What role do i play?

  • What are customer expectations today?

  • Where to go from here

 

Who will benefit from it?

  • Leaders

 

Topics

  • Setting the scene

  • Summary and Reflection 

  • Process Mapping 

  • Customer Journey Mapping 

  • Success Measures 

  • Going from good to great CX 

  • CX strategy 

  • Vision and leadership 

 

Learning outcomes 

  • Understanding the importance of customer experience 

  • Using metrics to enable insights into action 

  • Applying CX tools to provide a personalised, seamless, consistent and effortless customer experience.

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