Conference Presentation - Thought Leadership in the CX Space 

Compromise the theory blended with a range of individual, pair and group activities to consolidate learning. 

 

What client questions will it answer?

  • What is the the future of CX?

  • What does great CX look like?

  • Who are your customers?

 

Who will benefit from it?

  • Senior leadership team. 

 

Topics

  • CX ecosystem. 

  • The link between great CX and EX. 

  • The future of CX. 

  • CX leadership and strategy.

  • Customer Expectations and gripes.

  • CX maturity model. 

  • Performance metrics. 

  • Case studies. 

 

Format

  • The course will comprise of theory blended with a range of individual, pair and group activities to consolidate learning.

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