Conference Presentation - Thought Leadership in the CX Space
Compromise the theory blended with a range of individual, pair and group activities to consolidate learning.
What client questions will it answer?
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What is the the future of CX?
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What does great CX look like?
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Who are your customers?
Who will benefit from it?
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Senior leadership team.
Topics
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CX ecosystem.
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The link between great CX and EX.
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The future of CX.
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CX leadership and strategy.
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Customer Expectations and gripes.
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CX maturity model.
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Performance metrics.
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Case studies.
Format
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The course will comprise of theory blended with a range of individual, pair and group activities to consolidate learning.